TATA COMMUNICATION

Do you have a clearly defined vision for collaboration that aligns with business goals?

We do not currently have a collaboration vision in place

We are gathering information on technology and best practices as well as defining desired future state

A collaboration vision with one or more goals exists, and executive buy-in has been sought

We are part way towards achieving our collaboration vision and some goals have been met

We have a clear collaboration vision which is constantly evolving to incorporate new goals and enhanced performance
What plans are in place to deliver the desired vision?

We have no defined plan to achieve our vision

Various strategies have been documented and are under consideration

A plan is in place with at least one measurable goal and preparation to realise the plan has begun

A coherent plan is in place and being acted upon; early milestones have been achieved and progress has been assessed

One or more phases of the plan are complete, and a strategy for wider adoption is being designed or implemented
Have you established the driving business factors for your collaboration strategy?

No compelling factors have been identified

At least one compelling factor has been defined

At least one compelling factor has been identified and its criticality established

Multiple compelling factors have been identified and categorised by criticality

Multiple compelling factors are documented, categorised, and have strategies underway
How do employees engage with teams and individuals at all levels?

Skype, WhatsApp and legacy systems. Execs engage through town halls and large groups use meeting rooms or WebEx

Users communicate over IT-provided platforms. Legacy systems which are at older versions of the platform, often lacking and inhibiting new features are used for collaboration, while executives use town halls.

Users use solutions provided by IT, however limited features are enabled

Well-defined tools provided by IT, as well as few need-specific legacy solutions are used by most users

Users engage vendors to meet business needs and look for roadmaps. Integrations and additional functionality are generated.
Are shadow IT products and siloed collaboration applications being used?

Our end users consume multiple products as they see fit with no uniform collaboration tools

Shadow IT products or legacy solutions are used to meet business needs as required

Shadow IT products are regularly used but a commercial collaboration product has been identified and earmarked for adoption

Most users use streamlined collaborations tools offered by IT, with few shadow products being used

Our current collaboration tool boasts high adoption and no shadow products are used
Do security precautions inhibit product feature releases?

We are unsure whether security inhibits technology

Yes, organisation-wide security revamps are a necessary step

Product functionality is present but limited because of security precautions

Security is established but keeping pace with evolving threats is challenging

Security is established and we have defined timelines for feature releases
How many users embrace adoption and are actively using collaboration technology?

Active usage of collaboration tools is less than 10%

Active usage is less than 20% and end-user dissatisfaction is present

Most departments use the technology provided by IT with usage above 50%, but best practices have yet to be established

Active usage is as high as 80% across departments, with high-quality communication. Users are aware of the solution's features and capabilities.

Widespread use of the technology and high user interaction is visible throughout the company
What is the end-user demand for collaboration functionality?

End-users are dissatisfied with available collaboration tools

End-users have their own tools which may include shadow IT products in some user groups

IT has a strategy to deploy collaboration tools based on end-users requirements

End-users are satisfied with the offered collaboration tools and request additional features

End-users are satisfied with a settled collaboration solution
How do users engage with their clients or customers?

Siloed conference bridges that lack video enablement, screen sharing, white boards, or apps

Siloed conference bridges, mobile phones, or legacy systems, but widespread deployment is limited

IT-governance communication platform offers multiple solutions to users, but functionality is limited or selective, leading to distrust and dissatisfaction

Policies exist for end-users to communicate with customers using the unified platform. Use is regulated and user satisfaction is quite high

API integrated, customised solutions exist and heavily used to engage with customers
What collaboration tools are used and are any of these currently being consolidated?

Only traditional phones

Instant Messaging and Tele-Presence are being used

Recent consolidation on voice tools

Converging towards one consolidated tool

Strong convergence with niche tools for specific business needs
Are any of your collaboration tools being migrated to the cloud?

None

Some but the majority remain on premise

More than half have been migrated to the cloud
Do you have any requirement to integrate you UCC applications with business or other cloud applications via APIs?

No

Yes, there is a need and some integration projects are currently running

There is a need and multiple tools are fully integrated into existing workflows
Does your organisation promote a user mobility policy?

No

Partially or maybe

Mostly or yes
Do you have defined security policies for new or adopted collaboration tools?

No

Maybe or some

Mostly or yes
Is there need for or use of new technologies like Big Data and AI with your collaboration tools?

No

Maybe some use

Maybe or yes
Do you have a defined strategy to roll out collaboration with key stakeholders in the business?

No strategy exists

A strategy does not exist but plans to create one exist or are underway

A strategy exists but isn’t always followed or doesn’t work well

A strategy exists and is followed but has some problems

A mature strategy exists and is well understood
Do you have a process for capturing both requirements and driving factors for UCC adoption?

No process or intention to form one at present

No process exists but we intend to form one

We are creating a process but have not defined key outcomes

Outcomes are defined as part of an in-progress process

A mature process exists for UCC adoption
Do you have release cycles?â€‹

We don't and have any intention to establish them

No, but we intend to create them

We are currently implementing them

Yes, but they are only partially implemented

Yes and they are fully engaged
Are support teams for different IT tools and assets, like voice, video, and network, consolidated?

Separate teams exist with no intention to consolidate them

We intend to consolidate existing teams but there is no clear business need to do so at present

We intend to consolidate existing teams to address a clear business need

We are in the process of consolidating existing teams

A consolidated team of cross-functional expertise manages the whole service
Are you aware of the risk exposure to your business related to your level of adoption of UCC?

We are unaware of the risk and impact to the business due to lack of adoption

We are unaware of the risk and impact but understand the need to investigate

We have identified aspects of business at risk from lack of adoption of UCC

We have assessed the risk to our business model posed by a lack of UCC adoption

We have carried out extensive assessment of the risk and have a tangible measurement of risk
What level of UCC adoption best practices, awareness, and implementation do you see in your frontline business?

Awareness and implementation are non-existent

Awareness exists but nothing has been implemented

Implementation is underway

Implementation exists and continues to improve

Full implementation and awareness across the company
Have you defined key success criteria for implementing UCC in your business?

Criteria have not been defined

Some criteria have been roughly defined

Criteria have been defined but are not measured

Criteria have been defined and measurement is being implemented

Criteria are clearly defined and measured

Vision and strategy

End-user experience and adoption

Technology

Governance

Do you have a clearly defined vision for collaboration that aligns with business goals?

What plans are in place to deliver the desired vision?

Have you established the driving business factors for your collaboration strategy?

How do employees engage with teams and individuals at all levels?

Are shadow IT products and siloed collaboration applications being used?

Do security precautions inhibit product feature releases?

How many users embrace adoption and are actively using collaboration technology?

What is the end-user demand for collaboration functionality?

How do users engage with their clients or customers?

What collaboration tools are used and are any of these currently being consolidated?

Are any of your collaboration tools being migrated to the cloud?

Do you have any requirement to integrate you UCC applications with business or other cloud applications via APIs?

Does your organisation promote a user mobility policy?

Do you have defined security policies for new or adopted collaboration tools?

Is there need for or use of new technologies like Big Data and AI with your collaboration tools?

Do you have a defined strategy to roll out collaboration with key stakeholders in the business?

Do you have a process for capturing both requirements and driving factors for UCC adoption?

Do you have release cycles?â€‹

Are support teams for different IT tools and assets, like voice, video, and network, consolidated?

Are you aware of the risk exposure to your business related to your level of adoption of UCC?

What level of UCC adoption best practices, awareness, and implementation do you see in your frontline business?

Have you defined key success criteria for implementing UCC in your business?

Vision and strategy

End-user experience and adoption

Technology

Governance

One Step Away

Do you have a clearly defined vision for collaboration that aligns with business goals?

What plans are in place to deliver the desired vision?

Have you established the driving business factors for your collaboration strategy?

How do employees engage with teams and individuals at all levels?

Are shadow IT products and siloed collaboration applications being used?

Do security precautions inhibit product feature releases?

How many users embrace adoption and are actively using collaboration technology?

What is the end-user demand for collaboration functionality?

How do users engage with their clients or customers?

What collaboration tools are used and are any of these currently being consolidated?

Are any of your collaboration tools being migrated to the cloud?

Do you have any requirement to integrate you UCC applications with business or other cloud applications via APIs?

Does your organisation promote a user mobility policy?

Do you have defined security policies for new or adopted collaboration tools?

Is there need for or use of new technologies like Big Data and AI with your collaboration tools?

Do you have a defined strategy to roll out collaboration with key stakeholders in the business?

Do you have a process for capturing both requirements and driving factors for UCC adoption?

Do you have release cycles?â€‹

Are support teams for different IT tools and assets, like voice, video, and network, consolidated?

Are you aware of the risk exposure to your business related to your level of adoption of UCC?

What level of UCC adoption best practices, awareness, and implementation do you see in your frontline business?

Have you defined key success criteria for implementing UCC in your business?

Take your collaboration to the next level. Get the report.

Take your collaboration to the next level.
Get the report.