{"id":2,"date":"2023-10-22T17:55:39","date_gmt":"2023-10-22T16:55:39","guid":{"rendered":"https:\/\/explore.tatacommunications.com\/customer-interaction-tool\/?page_id=2"},"modified":"2025-08-14T01:36:54","modified_gmt":"2025-08-14T00:36:54","slug":"home","status":"publish","type":"page","link":"https:\/\/explore.tatacommunications.com\/customer-interaction-tool\/","title":{"rendered":"Home"},"content":{"rendered":"\n<div class=\"wp-block-columns tata-banner is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\" id=\"banner-wrap\">\n<div class=\"wp-block-column tata-banner-left is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image aligncenter size-full tbl-main-banner\"><img loading=\"lazy\" decoding=\"async\" width=\"708\" height=\"539\" src=\"https:\/\/explore.tatacommunications.com\/customer-interaction-tool\/wp-content\/uploads\/2023\/11\/main-banner.webp\" alt=\"Main Banner\" class=\"wp-image-96\" srcset=\"https:\/\/explore.tatacommunications.com\/customer-interaction-tool\/wp-content\/uploads\/2023\/11\/main-banner.webp 708w, https:\/\/explore.tatacommunications.com\/customer-interaction-tool\/wp-content\/uploads\/2023\/11\/main-banner-300x228.webp 300w\" sizes=\"auto, (max-width: 708px) 100vw, 708px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full is-resized tbl-tablet-banner\"><img loading=\"lazy\" decoding=\"async\" width=\"512\" height=\"567\" src=\"https:\/\/explore.tatacommunications.com\/customer-interaction-tool\/wp-content\/uploads\/2023\/11\/banner-tablet-1.webp\" alt=\"\" class=\"wp-image-142\" style=\"object-fit:contain;width:361px;height:398px\" srcset=\"https:\/\/explore.tatacommunications.com\/customer-interaction-tool\/wp-content\/uploads\/2023\/11\/banner-tablet-1.webp 512w, https:\/\/explore.tatacommunications.com\/customer-interaction-tool\/wp-content\/uploads\/2023\/11\/banner-tablet-1-271x300.webp 271w\" sizes=\"auto, (max-width: 512px) 100vw, 512px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center tata-banner-right is-layout-flow wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading tool-main-title wp-container-content-9cfa9a5a\">Could your customer interactions be driving more value for your business?<\/h3>\n\n\n\n<p>Find out now, with our quick-fire self-assessment tool. Simply answer four key questions to see how you measure up.<\/p>\n\n\n\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-6c531013 wp-block-group-is-layout-flex\">\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-fe9cc265 wp-block-group-is-layout-flex\">\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\" id=\"start-quiz\"><a class=\"wp-block-button__link wp-element-button\">Take the Assessment<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div id=\"quiz-wrap\" class=\"wp-block-group tata-quiz-wrap is-vertical is-layout-flex wp-container-core-group-is-layout-fe9cc265 wp-block-group-is-layout-flex\">\n<div id=\"quiz-q1\" class=\"wp-block-group quiz-q q1 is-vertical is-layout-flex wp-container-core-group-is-layout-ab79abe2 wp-block-group-is-layout-flex\" style=\"padding-top:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--30)\">\n<h6 class=\"wp-block-heading has-text-light-color has-text-color has-small-font-size\">QUESTION <mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-text-color\">1<\/mark> OF <mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-text-color\">4<\/mark><\/h6>\n\n\n\n<h3 class=\"wp-block-heading\">How confident are you in delivering multi-channel, personalised interactions across the customer lifecycle?<\/h3>\n\n\n\n<div class=\"r-slider r-slider-q1\" data-steps='[\"Not Confident\",\"Somewhat confident\",\"Confident\", \"Very confident\"]'>\n     <div class=\"step step-1\"><\/div>\n     <div class=\"step step-2\"><\/div>\n<\/div>\n\n<div class=\"pagination\">\n   <button id=\"next-btn-q1\" class=\"next-btn\">Next<\/button>\n<\/div>\n<\/div>\n\n\n\n<div id=\"quiz-q2\" class=\"wp-block-group quiz-q q2 is-vertical is-layout-flex wp-container-core-group-is-layout-ab79abe2 wp-block-group-is-layout-flex\" style=\"padding-top:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--30)\">\n<h6 class=\"wp-block-heading has-text-light-color has-text-color has-small-font-size\">QUESTION <mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-text-color\">2<\/mark> OF <mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-text-color\">4<\/mark><\/h6>\n\n\n\n<h3 class=\"wp-block-heading\">How satisfied are you with the speed and effort it takes for you to resolve customer queries?<\/h3>\n\n\n\n<div class=\"r-slider r-slider-q2\" data-steps='[\"Not satisfied\",\"Somewhat satisfied\",\"Satisfied\", \"Very satisfied\"]'>\n     <div class=\"step step-1\"><\/div>\n     <div class=\"step step-2\"><\/div>\n<\/div>\n\n<div class=\"pagination\">\n   <button id=\"prev-btn-q2\" class=\"prev-btn\">Back<\/button>\n   <button id=\"next-btn-q2\" class=\"next-btn\">Next<\/button>\n<\/div>\n<\/div>\n\n\n\n<div id=\"quiz-q3\" class=\"wp-block-group quiz-q q3 is-vertical is-layout-flex wp-container-core-group-is-layout-ab79abe2 wp-block-group-is-layout-flex\" style=\"padding-top:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--30)\">\n<h6 class=\"wp-block-heading has-text-light-color has-text-color has-small-font-size\">QUESTION <mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-text-color\">3<\/mark> OF <mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-text-color\">4<\/mark><\/h6>\n\n\n\n<h3 class=\"wp-block-heading\">How confident are you that your customer interactions are compliant and trustworthy?<\/h3>\n\n\n\n<div class=\"r-slider r-slider-q3\" data-steps='[\"Not Confident\",\"Somewhat confident\",\"Confident\", \"Very confident\"]'>\n     <div class=\"step step-1\"><\/div>\n     <div class=\"step step-2\"><\/div>\n<\/div>\n\n<div class=\"pagination\">\n   <button id=\"prev-btn-q3\" class=\"prev-btn\">Back<\/button>\n   <button id=\"next-btn-q3\" class=\"next-btn\">Next<\/button>\n<\/div>\n<\/div>\n\n\n\n<div id=\"quiz-q4\" class=\"wp-block-group quiz-q q4 is-vertical is-layout-flex wp-container-core-group-is-layout-ab79abe2 wp-block-group-is-layout-flex\" style=\"padding-top:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--30)\">\n<h6 class=\"wp-block-heading has-text-light-color has-text-color has-small-font-size\">QUESTION <mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-text-color\">4<\/mark> OF <mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-text-color\">4<\/mark><\/h6>\n\n\n\n<h3 class=\"wp-block-heading\">How satisfied are you with the ROI and efficiency of your customer interactions?<\/h3>\n\n\n\n<div class=\"r-slider r-slider-q4\" data-steps='[\"Not satisfied\",\"Somewhat satisfied\",\"Satisfied\", \"Very satisfied\"]'>\n     <div class=\"step step-1\"><\/div>\n     <div class=\"step step-2\"><\/div>\n<\/div>\n\n<div class=\"pagination\">\n   <button id=\"prev-btn-q4\" class=\"prev-btn\">Back<\/button>\n   <button id=\"next-btn-q4\" class=\"next-btn\">Next<\/button>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns tata-form-wrap is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\" id=\"form-wrap\">\n<div class=\"wp-block-column tata-form-left is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\"><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Could your customer interactions be driving more value for your business? Find out now, with our quick-fire self-assessment tool. Simply answer four key questions to see how you measure up. QUESTION 1 OF 4 How confident are you in delivering multi-channel, personalised interactions across the customer lifecycle? Next QUESTION 2 OF 4 How satisfied are [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-2","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/explore.tatacommunications.com\/customer-interaction-tool\/index.php?rest_route=\/wp\/v2\/pages\/2","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/explore.tatacommunications.com\/customer-interaction-tool\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/explore.tatacommunications.com\/customer-interaction-tool\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/explore.tatacommunications.com\/customer-interaction-tool\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/explore.tatacommunications.com\/customer-interaction-tool\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=2"}],"version-history":[{"count":95,"href":"https:\/\/explore.tatacommunications.com\/customer-interaction-tool\/index.php?rest_route=\/wp\/v2\/pages\/2\/revisions"}],"predecessor-version":[{"id":186,"href":"https:\/\/explore.tatacommunications.com\/customer-interaction-tool\/index.php?rest_route=\/wp\/v2\/pages\/2\/revisions\/186"}],"wp:attachment":[{"href":"https:\/\/explore.tatacommunications.com\/customer-interaction-tool\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=2"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}