Property Mgmt System — Agent ViewConcierge AI operating the reservation live
STANDBY
Concierge AI · reasoning & system actions
Reservation workspace

Reservation LOOKUP

Guest— Confirmation— Room— Dates— Occupancy— Extra bed— Rate / night— Total (3 nts)— Occasion— Status—

Availability · Sep 12–15, 2026 QUERY

Querying inventory…

Room upgrade OFFER

Current · Deluxe King
$250/nt
1 king · city-side
Offer · Executive Suite
$420/nt
Separate living area · fits extra bed · panoramic city view
Rate delta +$170/nt · +$510 for stay
✓ Upgrade secured — reservation updated

Occupancy & room config EDIT

Adults
—
Children
—
＋ Rollaway bed Housekeeping alert Crib — declined

Confirmation & reminders NOTIFY

✓SMS confirmation sentconf: —
✓Pre-arrival reminder scheduledday before check-in · Sep 11
✓Room held until 6:00 PMarrival date Sep 12
✓Free cancellation loggedup to 48h before check-in
✓Guest relations flaggedcelebration — welcome amenity on arrival
HD
Hotel Deluxe
Concierge
connecting…
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Hotel Deluxe · SMS · now
Your reservation is updated ✓ Executive Suite, Sep 12–15, 2 adults + 1 child, rollaway bed. $420/night. HOTELDELUXE-4827 Held until 6 PM arrival · free cancellation up to 48h before check-in.
🔔 Pre-arrival reminder set — we'll text you Sep 11 with check-in details & your celebration surprise 🎉
Hotel Deluxe · call in progress00:00
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