Property Mgmt System — Agent ViewConcierge AI operating the reservation live
STANDBY
Concierge AI · reasoning & system actions
Reservation workspace
Reservation LOOKUP
Guest—
Confirmation—
Room—
Dates—
Occupancy—
Extra bed—
Rate / night—
Total (3 nts)—
Occasion—
Status—
Availability · Sep 12–15, 2026 QUERY
Querying inventory…
Room upgrade OFFER
Current · Deluxe King
$250/nt
1 king · city-side
Offer · Executive Suite
$420/nt
Separate living area · fits extra bed · panoramic city view
Rate delta +$170/nt · +$510 for stay
✓ Upgrade secured — reservation updated
Occupancy & room config EDIT
Adults
—
Children
—
+ Rollaway bed
Housekeeping alert
Crib — declined
Confirmation & reminders NOTIFY
✓SMS confirmation sentconf: —
✓Pre-arrival reminder scheduledday before check-in · Sep 11
✓Room held until 6:00 PMarrival date Sep 12
✓Free cancellation loggedup to 48h before check-in
✓Guest relations flaggedcelebration — welcome amenity on arrival
HD
Hotel Deluxe
Concierge
connecting…
🔇
⌨︎
🔊
✆
🔔 Pre-arrival reminder set — we'll text you Sep 11 with check-in details & your celebration surprise 🎉
Hotel Deluxe · call in progress00:00
00:00 / 00:00ready